Shipping and Delivery
At TrekTrend, our priority is to deliver your purchases quickly and reliably through fast, high-quality shipping services.
Shipping Time
Total Delivery Time = Processing Time + Shipping Time
Delivery Phases
- Processing Time: This includes order verification, assembly, and pre-shipment steps. The duration can vary based on your location and our efficiency.
- Shipping Time: This begins after processing and is influenced by the shipping method and your destination.
Our order cutoff time is based on (GMT-08:00) Pacific Standard Time. Deliveries may take longer during busy seasons and promotional events.
We collaborate with USPS, UPS, FedEx, and DHL. The overall estimated time for delivery is a combination of processing and shipping periods.
Estimated Delivery Timeframes
| Product Type | Estimated Processing Time | Estimated Shipping Time | Total Estimated Delivery Timeframe |
|---|---|---|---|
| Custom Sneakers & Shoes | 3-5 days | 7-14 days | 10-19 business days |
| Apparel | 3-5 days | 7-14 days | 10-19 business days |
We process orders Monday-Friday, excluding federal holidays, on Eastern Standard Time.
Shipping Costs
- Standard Shipping: $4.95
- Orders Over $99: Free Shipping
Tracking Your Package
- You will receive a shipment confirmation email with a tracking number once your order ships.
- Check tracking status directly on our website.
- Some carriers take 5-7 business days to update tracking info. Contact [email protected] if there are no updates after 10 business days.
Shipping Delays
- If your order is not delivered within 45 calendar days, contact us at [email protected] for a full refund.
- If any unexpected delays occur, please reach out to us so we can assist. We aim to respond within 12 hours.
Undelivered Packages
- If tracking shows delivered but you cannot find the package, first thoroughly check the delivery location.
- Then, contact the shipping carrier about the issue.
- If the problem persists, email [email protected].
Incorrect Addresses
- We cannot guarantee delivery to incomplete or incorrect addresses.
- Please double-check your shipping details at checkout and notify [email protected] immediately about any errors.
Duties & Taxes
- Customers are responsible for any duties, taxes, or fees levied by the destination country.
- TrekTrend is not liable for customs fees if the package is rejected by the recipient or delivery fails after multiple attempts.
- We reserve the right to cancel orders at our discretion without a guaranteed refund.
Please contact [email protected] with any questions about our shipping policies.